Current Processing Time: 7-14 Business Days

FAQ

GENERAL FAQ

What kind of planner do you use?
Currently, I am in my own notebook the Sunshine Sticker Co. Dot Grid Slim.


What type of sticker paper do you use? 

We have two different kinds of sticker paper. Matte white, ultra smooth, a permanent adhesive paper which is used in all listings. We also have a matte transparent paper that is only available on certain listings. 

What pens work on your paper? 
The matte white paper can be used with any pen. The matte transparent paper can be used with most pens. Some may require a small drying period. My favorite for this type of paper is fine tip sharpies or a felt tip pen like a Pigma Micron.

How do I cancel my Bullet Bundle?
Please visit the Bullet Bundle FAQ Page for that info.

How do I change my address on my Bullet Bundle Subscription?
Please visit the Bullet Bundle FAQ Page for that info.


What are your current processing times?
The most up to date processing times can be found on the header bar of the website. 

When will my order ship? 
We aim to ship orders out as fast as possible and typically get them out well before our estimated processing time.

How do I get free shipping?
Orders over the minimum purchase amount for the following countries are eligible for free shipping. Use the codes below! 


Domestic: $35+ Use the code: FREESHIP

* This freeship code is only valid for rates >$5.  

Canada: $75+ Use the code: FREESHIPCAD

* This free shipping code is only valid for rates >$20.

International: $100+ Use the code: FREESHIPINTL

* This free shipping code is only valid for rates >$30.

*Cannot be combined with other offers or codes.

Do you take custom orders?

At this time I do not take customs. Suggestions on future releases are always welcome! 

Do you combine shipping? 
I can combine shipping but not during large sale times. It is just too hard with the number of orders. It significantly slows down processing times. Please inquire about combining shipping before you place a second order. 

**SHIPPING**
All domestic packages are sent via USPS with tracking numbers. All INTL packages are sent via USPS with tracking. Once your order leaves my hands it's completely out of my control. 

We are not responsible for orders sent to the wrong address because of the buyer's error. We are more than happy to resend them if they're returned at the buyer's expense. 

Sometimes the USPS makes errors or is a bit slow. If you feel like it has been too long please follow the missing package instructions below. 


International orders ship with tracking numbers. International shipping time can vary so please allow 2-8 weeks for delivery. Most of the time it is much quicker. Sunshine Sticker Co. cannot be responsible for customs fees as we cannot predict them.

FOR MISSING PACKAGES:

PLEASE NOTE THAT DURING THE COVID-19 PANDEMIC: Mail is significantly slower. This includes PO arrival scans, scans during transit and delivery scans. Please wait 7 business days before inquiring about a lost package

If you feel like you have a missing package, click here.

FOR DAMAGED PACKAGES:


If your package arrived damaged, please send us a message. Make sure to include your order number and photos of how the package arrived to speed up the resolution time.


Every computer monitor, tablet, phone screen is different. Some colors may appear slightly different in person.

By purchasing from my site you agree to my policies and terms and conditions. If you've any questions please do not hesitate to ask. 

updated: 8.6.2020